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 FAQ’s

1. Why won’t my Garage Door open?
The number one reason we have found in 20+ years of servicing doors is that a spring has broken or is fatigued, thus causing the door to be “out of balance”. Springs balance the weight of the door, allowing it to open with the physics of counter-balancing. If the spring or springs are broken, the weight of the door must now be compensated by the door operator, and/or you lifting it. Either way, you NEED to repair/ replace/ balance the spring/s BEFORE attempting to open it or serious injury could result.

2. Can I change my own Garage Door springs?
Any mechanically minded person can change a garage door spring, however, thousands of injuries occur each year – some resulting in the loss of fingers and hands – from do it yourselfers trying to replace/repair their own garage door springs. There is an extreme amount of force built into a spring, and adjusting them is a task where you should not skimp and call someone who replaces hundreds of springs each year!

3. Why won’t my Garage Door close?
The number one reason a garage door will not close is the security sensor at the bottom of your door has been compromised or is no longer in sync.

4. What does it cost for CCi to complete an average service call?
$98.00 plus parts needed. Typically, this includes 1.5 hours of service to arrive within the scheduled time window, assess the situation properly, inform the client of the issues pertaining to the problem, and then perform the duties to remedy the situation.

5. Does CCi have any surprise charges other than the discussed pricing?
No. CCi strives to keep our clients informed of any new charges. Acquiring information prior to arrival is crucial to keeping our client’s fees as minimal as possible. What we call “The unforeseeable” can only be dealt with once we have arrived and the client is informed of any further pricing issues.

6. Does CCi provide free estimates for projects?
Yes. Potential clients may not be immediately ready to move ahead with their project and this is understandable. So in the near future, when the client is prepared, we already have the crucial information needed to proceed with the project.

7. How often should I have my garage door system serviced?
Once per year. We suggest that each year before the winter months, your door systems be serviced. Preventive maintenance servicing could save you valuable time, money, inconvenience or injury.

8. Why is my Garage Door crooked?
Next to springs, cables are equally dangerous when it comes to garage doors. Improper cable lengths and fraying cables are the prime reasons why a garage door will be crooked or become crooked over time.

9. Is a permit needed to replace my existing garage door?
No, only if the garage structure opening is to be changed to accept something of a different size or shape than what is existing.

10. Does CCi remodel garages to fit what I want?
Yes. CCi retains a contractor’s license and is fully capable of assisting our clients with their project from start to finish without the need of a construction contractor.

11. Does CCi provide parts & electronic devises for sale?
Yes. Some individuals choose to repair their own door systems. Parts such as rollers and hinges; electronic devises, such as remotes and keyless entries, are all available for purchase through CCi.

12. Why should I choose CCi and not a different company?
CCi’s core way of doing business is with integrity and honesty, and with the effort put forth to complete the ‘task at hand’ professionally, efficiently, cost effectively and in as timely a manner possible to give you the best value for your garage door repair or installation needs.

13. When should a garage door be replaced instead of being repaired?
Garage doors, especially older wooden garage doors that are still on more than 65% of existing residential garages, have an approximate lifespan of 20 years, depending on their maintenance. If your garage door is starting to warp, crack, tear, or come apart at the joints, then it is time to replace it.

14. Does a new insulated garage door really make a difference in keeping a garage warmer?
Absolutely, especially if the garage is finished, an insulated door will increase the garage temperature by 15 degrees.

15. What in the long run is a better door: wooden or metal?
Properly installed and frequently serviced, any garage door – wooden or metal – can last around 40 years.

16. My garage door makes a terrible squeaking sound when moving up and down. What do I do?
There are numerous moving joints in a garage door system. Applying oil/grease to all areas will usually quiet a squeal. However, where to apply lubrication is only one part of the equation. A noisy door is usually an indicator that the door system is out of alignment and in need of a professional service.